Accommodation, Hotel, Singapore
Let us know your thoughts on a product or view reviews from our members, independent experts and other websites.
Based on 5 reviews
generally a nice hotel at the heart of town. surrounded by lot of eateries. lounge was under renovation and was provided space at the restaurant instead. no issue with room. though would prefer a standing rain shower amenity.
Yam Guan · 30/03/2021
very spacious & calm feeling. Good to unwind from busy life
Siti Aishah · 29/03/2021
As we are vegetarian and we have make a special request for the morning breakfast and while using the club lounge , the duty officer are willing to cater to our needs and with gd services .
chia · 28/03/2021
Spacious room with a bathtub and smart bathroom layout. Loved how the toilet and sink area never gets wet because of it. Booking of timings for the gym and pool was also easy through the online chat system that didn’t lag at all.
Joanne · 28/03/2021
easy and fast check in and overall my friend is happy with the surprise birthday hotel stay that we bought for her. and my son enjoy the view too. is affordable and premium location at orchard road. will book again
Pei Ting · 27/03/2021
We enjoyed our staycation! e were given a free room upgrade to Crystal Club Premier room. This hotel is cheap and value for money, considering its right in the middle of Orchard Rd! 1 weekday night cost $150. After redeeming the SingapoRediscover voucher, it only cost $50! In addition, I had some credits on Klook from previous bookings, so I paid about $42! The room was clean and comfortable. The staff were friendly, enthusiastic and polite. Carpark is $20 per entry.
LIAN CHING AUDREY · 26/03/2021
It was nice and clean. breakfast was good as well and service as well. recommended.
Den Indra · 26/03/2021
Good: Location, value for money, bath tub, rooms though dated were decent.
Not so good: Very small pool, pool was fully booked, not so convenient as gotta take a lift to level 4 lobby then change lifts to room.
Overall: Due to price & location, a very worthwhile stay.
Torng · 23/03/2021
booked deluxe room & went during the march school holiday. although there was a long queue, check-in was pretty fast & smooth. staff also made sure everyone kept a distance from each other while waiting. room was clean and really spacious, however, the shower head in our room was leaking & it made the floor wet. it would’ve been great if there’s bidet spray installed in the bathroom too. quite bummed that there wasn’t any slot for swimming pool, so the kids made full use of the bath tub instead. nonetheless, we enjoyed our stay & it was a really great experience!
Nurilawati · 21/03/2021
My wife and kids was very happy enjoying their staycation there. Especially the Bathtub. The room is very clean and hygienic. the location it WOW! shopping and food are easy to locate and near-by. The front desk lady serve us well and professional with sincere smile hopefully the hotel management recommend her further upgrade in the future .
Khairul Nizam · 21/03/2021
Booked premium room because of bathtub. The check in was hassle free and managed to check in early although there was a queue due to March school holiday. Location is good! However, abit disappointed as the swimming pool was fully booked. The pool is actually small compared to the pictures. Overall experience, it was good!
Siti Syafiqah · 21/03/2021
Great service by the concierge, Shirah during check-in. She managed to get us rooms next to each other. Overall clean hotel room and easily accessible. Kids love the room! However, sadly we couldn’t get pool booking.
Rohana · 20/03/2021
spent 2nights included breakfast n club benefits, Kids are enjoy the bathtub n the pool , just nice as they have no of ppl control Max 7paxs per hour,
Front desk staff are friendly will always fulfill our requests
Lee Chan · 20/03/2021
The hotel's location is a prime spot in town; offers very good rate as compared to nearby hotels. The kids picked some books from Kino and we catched a movie at Cineleisure. As the bookings were tagged to club house benefits, it came with breakfast, hi tea and cocktail. The breakfast menu is a selection from 8 items; hi tea and cocktail per room are juz nice for 2 to 3 paxs, you wouldn't feel too full after lunch or having dinner.
Lu Pin · 19/03/2021
It's our 2nd time here. Check-in went smoothly although there was a queue. Did not have to wait for too long. Was served by David. A very pleasant and service oriented guy. Room was clean. Did not manage to secure a slot for the swimming though but overall we enjoyed our stay here. Thank you!!
Siti · 18/03/2021
Awesome Staycation, Hotel friendly staff, Fast check-in (less than 10 mins wait), Morning bkfast served fast too & (express hotel check-out) will come back & staycation again soon.
EL · 17/03/2021
Concierge staff was really helpful and provided all necessary information. Checking in was very smooth mayb i selected 3pm .Breakfast was good too and not forgetting the evening cocktail ?. Thank you grand orchard staff for sending up the chocolate ganache cake ?!! ????????
Ashleigh · 16/03/2021
Very clean and nice hotel, nearby to shopping malls, to name a few as in Paragon, Takashimaya, Lucky Plaza, Ion Orchard. Breakfast at Mitzo is superb, friendly staff like Angelina and Fazli. Will come back again. Highly recommended.
Leong · 15/03/2021
enjoyed my stay there - the staffs we met were friendly. The bar is a definite must go; relaxing atmosphere and by the pool. Bar staff was attentive and gave drinks suggestion accordingly.
There was a small incident of our room door being wide open when we got back. Their dm emailed us the next day informing that they had checked cctv and we had left the door open, in which we clearly remembered we closed before we left and a friend whom i was on videocall with saw it too. But anyhow, the room was still great and we didn't lose anything.
Nur Ashikin · 09/03/2021
The location of the hotel is great as it's situated along Orchard Road. Checking-in was a breeze and the hotel staff were very friendly and welcoming. However, I was rather disappointed with the Club access benefits as my previous experience with club benefits included having access to the club lounge for evening cocktails when you could request for an array of cocktail drinks and have unlimited canapés or small bites. Perhaps due to the current Covid19 circumstances, the club lounge has to be closed and drinks were served in the hotel cafe. The hotel also limited evening cocktail drinks to wine and champagne only so beer lovers would be more disappointed. The food was also limited to a few bite sized snacks. Hence I ordered an extra snack.. Attached photos show food portions for two pax. Overall I am still happy with my stay in this hotel.
JOO KENG · 08/03/2021
The queue to check in was quite long but it was quite fast it took about 10-15mins for our turn to check in. It was a smooth process, the room was surprisingly big then expected like it could fit more than 2. The deluxe room was well equipped like there were bath robes, study table, a side table and mini sofa, mini fridge and many lamps.Everything was good just that how I wish the room was sound proof so that when you blast music your neighbours weren’t hear. Too bad we got noisy neighbours but other than that it was a nice stay for a night. Checkout was so easy, just put your cards in the express checkout box and off you go.
Hamimah · 08/03/2021
maybe it was a weekday, the Check in was fast. need to re book the appt for pool, fitness centre and breakfast. there is a menu for bfast. the serving was quite big. staff was super friendly. was upgraded to a deluxe premium king room. do note that there is no complimentary parking, but you can purchase a coupon at $20. (definitely worth it. we parked from 3pm to the next day 12noon. the actual parking fees was $47).
Hui Wen · 04/03/2021
The check in process was very smooth including booking for a slot for swimming. Staff were very friendly and attended to our requests professionally and appropriately. Room was of a good size, was comfortable and there was even a bath tub.
Mei Yee · 27/02/2021
Good hotel. Was served by Mr Ryan when checking in, outstanding service and very friendly to chat with. Room was fine and not too small. Aircon very cold. However, during sleeping time, you could hear some ‘machinery noise’ might affects your beauty sleep.
CHI VENG · 24/02/2021
Great staycation at Grand Park Orchard! Check in is fast and staffs were helpful! Location is easily accessible!
Hotel room is clean and bed is super comfy. Good bathtub size too!
However breakfast could be better if they serve pancakes after the mains.
Ai Ting Jerinne · 24/02/2021
Great staycation hotel! Right in between Orchard and Somerset MRTs, very convenient location.
Nicole · 23/02/2021
Hotel services very good.. The staff is very friendly. The room is big.
Min wee · 23/02/2021
Pleasant staycation! Deluxe room was clean and decent, however the toilet was small and looks old. But no complaints! Swimming pool and bar area was cosy and not so crowded when I was there on a Sunday morning. Staffs are also friendly and accommodating.
Nur Amirah · 21/02/2021
The Counter Manager Ryan offers super service when doing the checking for me...
William · 13/02/2021
Room is not huge but cosy enough. The bed and pillows are super comfortable! Lounge was closed so we had high tea, evening cocktails and breakfast at Mitzo restaurant. Food-wise so-so but the alcohol selection was good.
Valerie · 13/02/2021
Overall stay was ok and definitely value for money, the cleanliness of room was below expectations. Love the location as it’s so convenient, carpark was not available for in house guests.
Da Qi · 13/02/2021
An excellent stay-over in this cosy hotel. Liked the nice, modern room furnishings and ambience that was quiet enough. Underrated for its price; hopefully more tourists can get to experience its charm as we reopen soon!
Wee Sze Edwin · 11/02/2021
Had requested for early chk-in and was told to come in at 1pm..Upon chk-in our room was being upgraded to king premier room and was given complimentary chocolates because it was our 2nd wedding anniversary..all thanks to DM Ryan for his kind and thoughtful gestures..Highly recommended as all the staffs from the security,reception,bar counter to the restaurant waiters all are very friendly.
Mohamad Shafie · 10/02/2021
Very smooth check in and check out. Excellent location across from Paragon. The club lounge is actually closed at the moment but the hotel arranged for afternoon tea by the pool and evening cocktails at the restaurant. We were never hungry throughout our stay. Hotel also gave us an upgrade due to our birthday celebrations. Thank you.
Audrina · 04/02/2021
I booked a staycation on 25 Jan 2021 for my mom & I on 1 Feb 2021, I used Grand Park Orchard’s virtual concierge - Carrie to chat with the staff and they replied 1 day later, I may have also hinted that I was staying to celebrate my birthday celebration and when I arrived on 1 Feb 2021, they upgraded my room from Deluxe to a Premier Room, the room was spacious with ample space for luggage as well as spaces to walk and there was also a birthday cake prepared for me after letting the counter staff know of my birthday.
Moreover, there’s a desk available with ample space to to put your laptop and notepad on and there’s also a sofa for you to relax and use your laptop when you want to.
The bed and pillows was comfortable for a good night rest and because we booked for a breakfast for 2, we went to have Breakfast at Mitzo Restaurant and Bar. My mom ordered Fried Noodles Set, I ordered American Breakfast Set the portion of the food was enough and it was delicious. We checkout at 1PM after requesting for a later check out time.
Overall the whole stay there was good, was worth spending extra $80 aside from the Singapore Rediscover Voucher for a day of relaxation and being a tourist around Orchard Road.
Joan · 03/02/2021
it's was a pleasant stay. friendly and helpful front desk staff. the room is clean and simple interior. the size just right and cozy. the restaurant serves a delicious breakfast menu....and being serve by friendly waiters and serves.
Norafizah · 27/01/2021
Had a fabulous experience @ Grand Park Orchard! Service staffs were very attentive during our stay. Happy with the room size and bathtub ?. Breakfast was served warm and in satisfying portion. Definitely look forward to come back again!
Khai Sing Serene · 22/01/2021
Hotel was comfortable, clean & compact.
Check-in process was smooth & prompt even though we went on NYE.
The complimentary breakfast however, wasn’t anything to rave about in terms of options. Perhaps I’m used to having a buffet spread. Did taste delicious though! Especially the avocado toast.
Overall a great experience. The staff were helpful & friendly.
Atikah Nadiah · 19/01/2021
Very quiet and empty maybe coz school have started and work have resume more normally. It is really pleasant :)
Deeply appreciate the free upgrade and mini birthday cake!! It is generally quite clean and cosy :)
Thank you for all the kind gestures!!
Towels and sheets are seen piling along corridor but I totally understand as they are understaffed. Hopefully things gets better for everyone :)
I love the location and I never knew there is a hotel here tbh. Might come back again :)
Suzanne · 19/01/2021
great service by staff! check in was smooth and easy. it was fast as well as there werent a queue. room is spacious and very clean! enjoyed the complimentary benefits provided for the club benefits. checkout was fast as there were express checkout box. recommended!
Muhmmad Bazli · 08/01/2021
Hotel standard was pretty average but the excellent service here makes up for it. Started with a smooth check in. Managed to get an early check in because we were early. Shirah at the front desk was very accommodating and helpful.
Hotel amenities were fully stocked plus a safety kit was provided to us with face mask, hand sanitiser and wipes. All shampoos and soap has labels on them to make sure they're new and unused.
Afternoon tea was great, would like for more savoury items than sweet, but no complains. Service at Mitzo was great too! As the Club lounge was closed till further notice, the afternoon tea and free flow cocktails were available at Mitzo instead. Enjoyed a glass of champagne and multiple rounds of gin and tonic. The free flow drinks came with canapes which were sufficient, but secretly wished there were more.
Managed to go for a quick workout at the gym which was very small with basic equipments. Didnt go for a swim cuz it was raining and the water was too cold for us.
Overall a great 1 night staycay at the Grand ParkHotel
Ng · 03/01/2021
Booked 2 nites staycation during Christmas long weekend for family. Initially was worried about the check in after reading the news earlier but it turn out to be a wonderful festive staycation. Hotel management made an effort to ease the check in process and we received a call prior to our stay to inform about the staggered check in time. Check in process was efficiently served by Pearlyn and we managed to get our keys fast. Location was awesome and hotel rooms were cozy and spacious. The club benefits includes afternoon tea set and a cocktail session were served with finger food. Breakfast at Mitzo only entitled one main course and overall food were yummy especially the nasi lemak set and the french toast set. We were impressed by the service staff Azlam at Mizto and he worked with a smile from morning to evening cocktail shift despite very busy. Highly recommended given the prime location in Orchard.
Mui Huang · 30/12/2020
Have a pleasant staycation with great services. A small birthday cake was given by the hotel. Afternoon tea and evening cocktails was great, with free flow of alcohol within the period. Breakfast are not buffet maybe due to COVID, we are only entitled 1 set, so quite disappointed with it. As for the room are quite small and no bathrobe and shaver provided. In my view, I don't think this is a 5-star hotel. More toward 4-star hotel instead, not up to 5-star hotel standard.
Zhao · 29/12/2020
I would like to register my sincere thank you to your staff Ryan Duty Manager for the stay on 27 DEC 2020
He has make our stay so lively even though is fully booked and busy period during the hotel stay. His hospitality professionalist service and dedication has created a great impart to our stay.
We are fortunate to have him to be served by him to make our stay as extraordinary one.
I would like to commend the staff Ryan Duty Manager during my stay.
I found the Ryan Duty Manager to have the following characteristics.
1) Good attitude towards all guests in the hotel by listening to them and provide them to best comfort of stay.
Bao Kwang Martin · 28/12/2020
No issue with the check in and everything else. Location is good, room is clean and service is good despite that it's super obvious that they are understaff.
Got my high tea, champagne and breakfast. everything were as per the activity details. No shortfall in services provided.
Would come back again!
Shu Rui · 25/12/2020
Check in was smooth and fast, no hassle! The hotel staff are friendly and helpful. Service was top and they are accommodative! Location is good as it is accessible to major shopping malls along Orchard road. Oh yes, the bed and pillows are superb for a good night sleep. Recommended!
Mohamad Hafiz · 23/12/2020
Enjoyed my stay at Grand Park very much. Loved the location which was good for viewing of the Christmas lighting right at the door step! Appreciated that hotel gave us a room before stipulated check in time and even upgraded the room for us. Loved the toiletries too. Breakfast was adequate and delicious albeit a little cold. Staff were friendly and requests were attended to quickly.
Chua · 21/12/2020
Room was great, large with king size bed and bathtub. Service was good. Breakfast was excellent. Club benefits was free flow drinks and 1 time platter of finger food.
Nadya Rzeya · 20/12/2020
The location of the hotel is good for those who loves to go shopping and dining in orchard road. The hotel is quite good for resting for the night and the breakfast was also good.
Ti Soon · 18/12/2020
We had used our Sg voucher for a one night stay at Grand Park Orchard (GPO) in a premier deluxe room.
we were given an early check in n since we arrived early there were no other guests ard. so check in was very smooth n fast n hassle free. I requested for baby cot n it was delivered to our room in less than 30 mins.
Room was clean, bathroom was clean. sum where in the evening we had a minor issue w the room and were given a change of room. in fact, we were given a room upgrade to a suite.
that was a pleasant surprise. the suite was outstanding. of course cleanliness of the suite appeared even 10x cleaner n the bathroom is spotless. My toddler had a great time w the suite as it was spacious n she has so much space to run around.
The pool is small but no issue to us as we din use the pool. Our kLook package comes w a free bfast but we din use it either as it was in a non-halal restaurant.
Location was prime. It was opposite Ngee Ann city so we pop over to Happy Castle indoor playground for our toddler to burn up all her energy. Halal food no issue ard Somerset/orchard.
But one thing which he made our stay memorable is Mr Sufian Arshad (Senior Guest Service Manager). He was the one who personally came to our room (with safe distancing in check) w the new room keys and address us. He brought us to our suite and apologize to us for the issue and the inconvenience (as we have a 6 mo and toddler - and we had to repack all our stuffs again). The room issue was not even his fault or attributable to him. But yet his apology is sincere and he took it upon himself to take responsibility.
Wen we checked out the next day, he attended to us personally to check how was our night n how was the room. This kind of value added service brings the hotel to the next level.
That kind of warm hospitality, that rapport they build with their guests are the winning factors that influence guests like me to decide whether to stay in that hotel. It turns a terrible stay to a memorable stay + a return stay.
It is the human element that makes you feel that the hotel appreciate your presence.
Thank you Mr Sufian n we hope to cross paths soon again.
Siti · 12/12/2020