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Based on 5 reviews

The transfer was excellent. The driver was punctual, professional and friendly. The vehicle was comfortable. The communication with the company was great - my initial flight was cancelled but they accommodated it well. Highly recommend.

Denis · 18/06/2020

Definitely a 5+ stars service! The driver was already waiting for us upon our check out from our hotel in Danang, then helped us a lot to handle our enormous baggage (6 bags, no joke!), offered fresh bottled water on the way, and was pleasant all the way and beyond. Highly recommended!

Vladimir · 13/05/2020

It's nice. i never thought that i got the big car. the driver is nice and polite and he helped me a lot. thanks for good experience.

Natthakarn · 21/03/2020


jirawan · 20/03/2020

A short yet pleasant ride in a comfortable car with a very accomodating driver who helped us to contact our hotel staff when we found the lobby entirely empty upon our arrival for check-in. The driver even waited together with us for about 20 minutes for somebody to appear at the hotel reception. Very nice boy, he certainly deserved koodos from his bosses!

Vladimir · 15/03/2020

On time and comfy ride. The guy was very helpful and not much speak.

Zainal Abidin · 14/03/2020

Picked up at da nang airport on time, and rode to Hoi An hotel in a clean and spacious small coach. Driver was courteous and helped with the luggage. Costs was reasonable - will use KLOOK again in the future.

Ho Ming Alan · 11/03/2020

Our flight reached the airport early and surprised to see the driver already waiting for us at the meetup point. Thumbs up for the effort for the driver to reached earlier than my specified timing. The operator also watsapp me few days in advance to confirm my booking. Overall I am extremely satisfied with the service given. ?

Carrie · 11/03/2020

Driver arrived early which is good, the car is clean, he drove carefully and wise and drove different route instead of using the main road with lot of traffic. Happy to use them again.

Justin · 04/03/2020

Our flight was changed the minute we arrived in the airport, only given us very short notice to inform Klook/Vietnam Travel Services by WhatsApp explains our flight is 2 hours earlier and they reply within few minutes understanding my situation. After we landed the airport 2 hours earlier received text saying taxi is waiting. superb service in very short notice. Very happy with their service and taxi pick us up. Will use them again.

Justin · 03/03/2020

Driver came on time. Very smooth transfer, will recommend this again. 2 pax but we had a big van for the transfer!

Sim · 29/02/2020

Smooth experience. The driver was there on time and there was constant communication by the local operator which was very helpful as our flight was early and we could ask for the driver to be earlier.

Zhenhao · 20/02/2020

very helpful and the ride was smooth. My flight was changed last minute and they contacted me to ask what happened. They waited and I was able to go to Bana Hills without any hitch. Great experience and would not hesitate to book with them again.

Arnado · 18/02/2020

Fantastic service. Driver was waiting for me inside the terminal building, with my name on a board. Vehicle was two minutes walk from the terminal building and took me straight to my accommodation. Clean and spacious vehicle.

Paul · 17/02/2020

The meet up was super smooth as they messaged me after arrival at the airport. I’m really happy I booked this pick up because it would hav been hard to get a taxi by myself. Staff were nice and dropped me off right in front of my hotel. Would love to use again!

ELENA · 13/02/2020

I am very happy with the airport transfer from Danang airport to Hoi An which I booked through Klook. Driver turned up in time at the airport arrival hall with my name on a name card and waited patiently for me even though my flight was delayed for 30 minutes. The drive from airport to my hotel in Hoi An was also hassle free. Thank you Klook. I will use your airport transfer again next time I travel.

Swee Foon · 08/02/2020

Great choice if you plan to see the Hai Van pass. The driver stop at few spot in Hai Van pass for us to take photo then bring us to a beach for lunch. Only then, he sent us to Hue hotel.

Yoon Loke · 07/02/2020

Booking klook is very easy n the people in Danang are very helpful. They will add you into WhatsApp group to inform you about the time to be pick up n also can request different time if you want.

VOON MING · 05/02/2020

The transfer was smooth. Driver waited outside with a sign. Car had a klook sticker. He reconfirmed our destination and drove us there with no complications.

v · 18/01/2020

A nice and helpful driver, a punctual operator, contact us in WhatsApp a few days before the trip and made a WhatsApp group with both me and the driver in case it is needed. Good experience, recommended!

Daniel · 13/01/2020

Smooth and comfortable service. Driver was on time and waiting at the airport with a name card. Car was clean and comfortable, driver dropped us right in front of the hotel and made sure all was fine before driving off. Good service!

Shook Leng · 12/01/2020

Very nice experience. My flight arrived a bit early, but I took some time for arrived visa. They contacted me just when I got outside. After money exchange and picked up my SIM card, driver took me to my hotel safely.

Yi hsuan · 09/01/2020

Great service! We were greeted by the driver on arrival, and was sent to our intended destination. The company will contact you a few days before arrival to confirm the particulars of travel. Would recommend and use again.

Michael Ern Tien · 08/01/2020

the plane arrived late however the driver waited which was good and was right at the front so I couldn't miss him. I felt completely safe in the crowded streets of Da Nang and the driver got us to the hotel safely. the experience of booking through klook was easy and hassle free.

Diane · 06/01/2020

This pick up service is very good and the driver was very punctilual and polite. The car was very new with very good air conditioning especially during the hot summer. In additional, the driver helped us carry the luggages to the hotel without requiring any tips.

CHI FAI · 05/01/2020

My flight reached Danang at 3.10 pm. I had arranged the pickup time at 4.30pm as I was afraid there will be a long queue at the immigration. However, to my surprise, by 3.55 pm I was already exiting the arrival gate and the driver was already waiting at the Star Cafe with my name. I was ushered to a van which can accommodate 10 persons or more even though there were two of us. It was a surprise as I had arranged a car for 3. Anyway, It was a pleasant and comfortable journey to Hoi An.

Kok Yew · 05/01/2020

The driver whatsapp me in advance, arrived at the waiting place on time with a card with my name on it. I booked a car for 3, the car is good enough for 7 people. The driver is very good, help us with the luggage.

Chung Yi · 04/01/2020

The day before they confirmed the pick-up's details. On the day, the driver waited for us at the arrival area with a signage. The ride was smooth and comfortable. What a convenience transfer from the airport to Hoi An!

Nadiah · 04/01/2020

this is a convenient way of booking a transportation from Danang airport to your destination - wether it be to Danang City,Hue or Hoi An. They will confirm your details a day before. The driver will also be waiting outside with your name. We booked a transport from Danang to Hue and the driver was excellent. We had short stops along the way like Hai Van pass. Would recommend this to others.

BOON YIK · 03/01/2020

Private Van Transfer

The driver came in time with no hassle. Everything went smoothly and we got to the airport well in time. Thanks for the arrangement.

Goh Toh Li Tony · 02/01/2020

Driver was very friendly. Waited for us to exchange money. He helped with bags and doors. Once at the hotel he helped us speak with a driver that we used the next day. Great service so convenient to have someone waiting for you at the airport.

Kaz · 01/01/2020

Our driver was nice and helpful. He guided us to the currency exchange in the airport and recommended us lots of food to eat in Hue and Da Nang.

Ngai Him · 31/12/2019

Prompt and polite

Car was clean. Was very efficient and polite. Drove well and didn’t get stuck behind slow cars

Helen Connolly · 31/12/2019

On time. Easy to contact through WhatsApp. Driver didn't speak English so well. But you can always use Google Translate. Price is more or less the same as what you can get a Grab car but you get a better service (name sign at airport welcome meeting point).

NOPPOL · 30/12/2019

Timely pickup from hotel in Hoi An, quick commute to Da Nang Airport, friendly driver who helped carry luggage.

Ping · 29/12/2019

The driver Mr Ther was friendly and also guided us about this region along the way. He met us at the designated point although we come out almost one hour after the appointed time due to a very long wait for baggage. The car was clean and comfortable.

Koonarangsee · 27/12/2019

Driver was waiting for us when we arrive at the meeting spot as instructed. Though he speaks only a bit of English, but no problem as we can still communicate & he sent us safely to the hotel. Overall very efficient service. Thumbs up.

Poe Choy · 26/12/2019

Hassle free transport service from Hoi An to Da Nang International Airport. Price is reasonable, driver is punctual, car is clean and comfortable.

Choh Hoon · 26/12/2019

Great experience

The meet was swift and efficient. There ia a long q at the immigration but the driver still waited. GOOD COMMUNICATION and thanks.

Goh Toh Li Tony · 25/12/2019

The arrangement was organised nicely. Before departure, the team created a whatsapp group chat and stated very clearly where the pick up point was. Upon arrival, the team contacted me closely, providing me the exact pick-up location. While I was waiting the luggage for a little while, they would ask me where I was and see if I could contact the driver. The ride was safe and the driver was professional. Definitely recommend to anyone in need!

Vivian · 24/12/2019

Confirmation almost instantly from both KOOK and the operator. Then a whatsapp groupchat was created for comunication. Driver arrived before the time specified. Got a very clean and comfortable Toyota Fortuner 4WD for the 2 of us. Ride was comfortable. Would definitely use this service again!

Vy Sing · 24/12/2019

The Klook team contacted me as a reminder before my pickup 48 hrs prior which was a nice touch. They proceeded to send me a note via WhatsApp with details of Mr binh the driver. Upon landing and after clearance just head to arrival hall where you will find the driver waiting to collect you. Mr binh waited for another five minutes while I went to collect my sim from truong cafe. He helped us with our bags into the vehicle and in 45 minutes we reached our destination in Hoi an. Thanks team!

Eddie · 24/12/2019

Thank you. I was traveling with my young children and parent. The driver was punctual, polite and patient (we were a bit late getting out the door). Most importantly, he was a great driver and very safe, driving in a defensive style that allowed us to get there quickly but safely. Will use the company again

Nicholas · 22/12/2019

Travelled thru beautiful sunset view of Hai Van Pass hughway from Da Nang to Hue City

Jasmine Yee · 22/12/2019

We booked with klook for our pick up and drop off from the airport to hoi an and it was such good service! Prior to the date, there was a whatsapp group created to reconfirm our flight details and sure enough once we arrived, there was a person with a sign for us! Highly recommend and super reasonable in comparison to other companies offering the same services.

Teri Qiong Jie · 20/12/2019

This is a much more economical way to book a transfer to your hotel and we had a nice big, clean van. The transport company got in touch via WhatsApp the day before and responded promptly when we couldn’t find our driver. They even followed up to be sure we found him and all was ok. Really excellent customer service. The driver was pleasant and drive safely but didn’t speak much English (not that it was necessary)

Michelle · 20/12/2019


When we arrived at the airport, the staff was there waiting for us with our name on the board. Very efficient, helpful and the driver waiting there to pick up our luggage. We are indeed very pleased with the service.

Sew Chin Han · 19/12/2019

Very good service. The operator will advance remind and confirm with us the flight schedule. Driver is very punctual waiting us at outside arrival gate and very helpful to help us carry luggage. Keep going supporting klook. Thanks

MUI KEN · 17/12/2019

Excellent customer service from the transport company. Our flight has been delayed & re-arrangement of the pick up was made via WhatsApp. Clear instruction was given to us to wait for the driver at star cafe & driver led us to the carpark to collect the car for our transfer to Hoi An.

CH · 15/12/2019

1st time using Klook services, phone card and transport from airport to Danang. Very satisfied. No problem or issue. Nice to receive Whats App message to confirm driver has picked me from airport after pick up time. will surely use their service next time travelling.

BOBBY SOON HWEE · 15/12/2019

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